Refund policy

Refund and Returns Policy

At Fauconnier Tailoring, we want you to be completely satisfied with your purchase. This policy outlines your rights and our obligations under the Australian Consumer Law (ACL).

Consumer Guarantees

Under the Australian Consumer Law, you are entitled to a refund, repair, or replacement if a product you purchase from us has a major failure.

A product has a major failure when:

It has a problem that would have stopped someone from buying the item if they had known about it;
It is significantly different from the sample or description;
It is substantially unfit for its common purpose and cannot easily be fixed within a reasonable time; or
It is unsafe.

If the problem is not a major failure, we will choose to provide you with a repair, replacement, or other suitable remedy.

Change of Mind

Please choose carefully. As a premium tailoring brand, we do not offer refunds or exchanges for a "change of mind" unless otherwise specified in a particular promotion. We encourage you to consult our sizing guides or contact our support team at help@fauconniertailoring.store before completing your purchase if you are unsure about your selection.

How to Request a Return

If you believe your item meets the criteria for a return under the ACL, please contact us at help@fauconniertailoring.store with the following details: